Refund & Cancellation Policy

Cancel before work starts and you get 100% back. Once a specialist has begun, we refund the part we have not delivered. If we miss a stated timeline or fail to deliver what the package page promised, you get a full refund — that is our commitment, not a concession.

Because these are professional services delivered to a scoped brief, refunds are not available simply because a campaign, audit or piece of content did not produce the commercial outcome you hoped for. What we guarantee is the work, the scope and the standard.

• You can cancel free of charge at any time before kickoff — that is, before we have assigned a specialist and started.
• Email us from your order email address with your order number, or reply to your order confirmation.
• Cancellation is confirmed in writing. If you have not had a written confirmation, the order is not yet cancelled.
• Unpaid orders expire on their own after 7 days and need no action from you.

Percentages apply to the amount actually paid for that package, including GST.

• You cancelled before work started.
• We were unable to start because of our own capacity, and told you so.
• We missed the stated turnaround without informing you in advance.
• A deliverable materially differs from what the package page described, and a revision round did not fix it.
• You were charged twice for the same order, or charged for an order that was never confirmed.
• We declined the order after payment because the package was not right for your business.

• The deliverables were provided as described, but the commercial outcome fell short of your expectation.
• Rankings, traffic, leads or sales did not move as much as hoped — outcomes depend on your market, budget and offer.
• A third-party platform suspended, disapproved or changed something outside our control.
• The delay was caused by access, assets, approvals or feedback we were waiting on from you.
• You changed direction, rebranded or shut the project down after work had begun.
• The request comes more than 15 days after final delivery.
• Third-party costs already spent on your behalf and with your agreement, such as advertising budget or tool subscriptions.

• Refunds are made to the original payment method only, in INR.
• We send you the refund reference number as soon as it is initiated.
• The final leg depends on your bank or UPI provider; if it has not landed after 7 working days from initiation, send us the reference and we will chase it with the gateway.

1. Email us from the address used on the order, at info@qwikure.com.
2. Include your order number and a one-line reason.
3. Attach anything that helps — a screenshot, a deliverable, the relevant email.

You can also raise it from the contact form or, if you have an account, from the order in your dashboard.

• If a payment fails, no order is confirmed and no amount should leave your account. Where a bank has placed a temporary hold, it reverses automatically within 5–7 working days.
• If you were debited but the order shows unpaid after 48 hours, send us your order number and the UPI reference. We reconcile with the gateway and either confirm the order or refund in full.
• Duplicate charges for the same order are refunded in full, without any assessment, as soon as they are identified.

Each package is assessed on its own stage. Cancelling one package in a multi-package order does not affect the others, and the refund is calculated only on the package being cancelled. If a promo code was applied across the order, the discount is apportioned proportionally before the refund is calculated.

Escalate it — we would rather resolve it than leave you unhappy. Write to our Grievance Officer at grievance@qwikure.com and you will receive a substantive response within 15 days, per the Consumer Protection (E-Commerce) Rules and IT Rules, 2021.

This policy is governed by the laws of India and does not affect your statutory rights as a consumer.

Grievance redressal process →