Answers
Everything people ask before their first order
Grouped by what you are probably trying to work out. If your question is not here, ask it — we answer properly, including when the answer is "you do not need us for this".
Buying a package
No. Every package is a one-time purchase at a fixed price. There is no minimum term, nothing renews automatically, and there is no notice period. Buy one package, see whether it worked, then decide.
Each service page lists the deliverables in full before you pay, along with the turnaround, who the package suits, and what we need from you. If something is not on that list, it is not in the package — and we will say so rather than let you assume.
Yes. Add as many as you like to the cart and pay once. Each package is scoped and delivered separately, so a delay on one does not hold up the others.
It repeats the scope. Two units of a 10-page on-page SEO package covers 20 pages; two units of a monthly managed package covers two months.
Ask before you buy. If your requirement fits inside the scope we will confirm it, and if it does not we will tell you which package fits or quote separately. We will not quietly stretch a package and then run out of room.
Pricing, GST and payment
Yes. Every price on the site is the final, all-inclusive amount. Nothing is added at checkout, and your invoice shows the GST breakdown.
By UPI — GPay, PhonePe, Paytm, BHIM or any bank app — processed by a licensed payment gateway. We never see or store your card, UPI PIN or banking credentials.
No. These are digital services delivered against a paid order, so payment is taken upfront.
No. Advertising budgets are paid by you directly to Google or Meta, from an account in your own name. Our price covers the build, tracking and monitoring work only. Most local service businesses need ₹15,000–₹40,000 a month for meaningful data.
Yes, issued to the billing details you enter at checkout. Add your business name and address there if you want them on the invoice.
Occasionally. Any code applies at checkout and the discount is shown before you pay. We do not inflate a "was" price to manufacture a saving.
Delivery and timelines
Within 2 working days of us having your payment, your brief and any access listed on the package page. Kickoff is not "when we get to it" — you get a delivery date on day one.
By email, and through your dashboard if you have an account. Anything we configure — ad accounts, analytics, tag containers, listings, dashboards — is built inside accounts held in your name.
We tell you before the deadline, with a revised date and the reason. If we miss a stated timeline without telling you, our refund policy gives you a full refund.
The clock pauses. Nothing is lost, but the delivery date moves by the length of the delay. We will chase you a couple of times, politely.
Yes — delivery is digital and we work with businesses across India. Your PIN code is collected only to raise a correct GST invoice.
Revisions, results and ownership
At least one round on every package, available for 15 days after delivery. A revision refines what was delivered; it does not change the brief after the fact. If the brief genuinely changed, we will quote the extra work rather than absorbing it silently.
No, and be sceptical of anyone who does. Outcomes depend on your market, offer, pricing, budget and third-party platforms. What we guarantee is the deliverables and the standard of work stated on each package page.
You do. On full payment, the deliverables created specifically for you are yours. Ad accounts, analytics properties, tag containers and dashboards are built in your name, so nothing has to be rebuilt if you stop working with us.
We may reference that we worked together and show non-confidential samples. Tell us in writing if you would rather we did not, and we will not.
Cancellations, refunds and support
Yes — free of charge any time before kickoff. After work has started, the refund depends on the stage reached; the refund policy sets out the exact percentages.
We acknowledge within 24 working hours, decide within 3 working days, initiate within 2 working days of the decision, and the amount typically lands 5–7 working days after that. Refunds always go back to the original payment method.
Send us the order number and the UPI reference. We reconcile with the gateway and either confirm the order or refund in full. Genuine duplicate charges are refunded without any assessment.
Reply to any order email, use the contact form, or open the order in your dashboard. You are dealing with a named specialist, not a ticket queue.
Support first; if that does not resolve it within 3 working days, write to our Grievance Officer. The grievance page publishes the contact details and the timelines we commit to.
Still stuck?
Ask a real question, get a real answer
No sales sequence, no discovery call to book a discovery call. Tell us what is not working and we will tell you what we would do about it.